Returns & Exchanges

At Stepprs, we want you to love every stride you take, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. If your new footwear isn't the perfect fit, our streamlined process ensures you get the right pair or a full refund without the stress.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the unworn shoes in their original packaging, ensuring all tags are attached and the box is securely sealed for transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or ship your exchange within 5 to 7 business days.